Cancellation, Refund & Travel Credit Policy
Flexible Booking Protection
Book early. Keep your options open.
Cancel 15 days or more before confirmed scheduled pickup for a full refund with no deduction, or choose 100% Travel Credit.
This policy covers M R Tour & Travels vehicle-hire bookings. Max Adventures tours, Sundarban Houseboat and bundled services with separate terms are not covered automatically. Existing confirmed bookings retain the terms issued with them unless separately agreed.
If your plans change
| Cancellation notice before pickup | Cash refund | Travel Credit instead of cash |
|---|---|---|
| 15 days or more | 100% refund; no deduction | 100% Travel Credit |
| 7 days to less than 15 days | Refund after a fixed ₹500 Booking & Service Fee | 100% Travel Credit |
| 24 hours to less than 7 days | Refund after a fixed ₹1,000 Booking & Service Fee | 100% Travel Credit |
| Less than 24 hours, with notice before scheduled pickup | No cash refund | 100% Travel Credit |
| No-show without cancellation notice received before scheduled pickup | No refund for the missed booking | No new Travel Credit for the missed booking |
The ₹500 and ₹1,000 Booking & Service Fees are fixed deductions from a cash refund, not percentages, additional cancellation charges or charges added to every booking. There is no fee deduction from eligible Travel Credit.
“The Booking & Service Fee helps cover booking coordination and vehicle or driver commitments made for your journey.”
If P is the monetary payment received for this booking, the cash refund is P for 15 days or more; max(0, P − ₹500) for 7 days to less than 15 days; max(0, P − ₹1,000) for 24 hours to less than 7 days; and zero for less than 24 hours. Eligible new Travel Credit chosen instead equals P. P excludes previously issued credit: old credit is neither a new cash payment nor created again on cancellation.
Deductions never exceed the payment received. For example, a ₹800 payment with a ₹1,000 applicable fee gives zero cash refund, not an additional cancellation bill; you may choose ₹800 Travel Credit instead.
When cancellation notice counts
Notice is measured against the confirmed pickup date and time in Asia/Kolkata (IST), using elapsed hours rather than midnight or calendar-date comparisons. Exactly 15 days (360 hours) qualifies for a full refund; exactly 7 days (168 hours) is the ₹500 tier; exactly 24 hours is the ₹1,000 tier.
Use the time your message reaches our designated WhatsApp or email contact below, or the time your telephone cancellation is received and logged—not the later time a staff member replies. Include your booking reference and confirmed pickup details so we can identify the booking.
Notice received before scheduled pickup still qualifies for the stated Travel Credit even if the vehicle has already departed its garage. A no-show without cancellation notice received before scheduled pickup gives no refund or new Travel Credit for the missed booking. It does not confiscate unrelated pre-existing credit.
Using Travel Credit: a fresh advance, then final settlement
- Travel Credit is valid for six months from the cancellation that created it. No ₹500 or ₹1,000 fee is deducted from eligible credit.
- Pay the normal fresh booking advance separately to confirm the new vehicle and travel date. Credit cannot replace that advance or confirm a booking by itself.
- The new journey is subject to availability and the applicable fare. The old fare is not promised, and a vehicle is not held without an advance.
- Credit is adjusted only at final settlement against the remaining amount payable for the new journey. The adjustment cannot exceed that remaining final balance.
- Unused credit retains its original expiry date. Rebooking or cancelling does not restart its six-month validity.
- Travel Credit is not cash, cannot be withdrawn and cannot become refundable cash through a later cancellation.
Example A: credit reduces the final payment
New fare ₹8,000; fresh advance ₹2,000; existing credit ₹3,000. Final settlement: ₹8,000 − ₹2,000 − ₹3,000 = ₹3,000 payable.
Example B: credit cannot exceed the final balance
New fare ₹3,000; fresh advance ₹1,000; existing credit ₹3,000. Only ₹2,000 credit can be adjusted against the remaining balance. Final cash balance is zero; ₹1,000 credit remains until its original expiry. The fresh advance is not refunded merely to consume more credit.
Full prepayment and zero remaining balance
If your booking requires full prepayment, there may be no final balance against which Travel Credit can be adjusted. No credit can be redeemed against a zero remaining balance. The applicable credit adjustment must be made clear in your quotation before payment; the normal advance or prepayment rules are not changed.
If you cancel a later booking
Fresh money follows that booking's cancellation policy. Old credit is handled separately as credit, is not converted into cash or reissued with a new expiry, and keeps its original validity. If eligible fresh money is converted into credit after another cancellation, it creates a separate new credit amount with its own validity. It must not be merged in a way that extends old credit's expiry.
If M R Tour & Travels cannot fulfil your confirmed booking
Your confirmed booking is a commitment we take seriously.
We first try to arrange a suitable same-or-higher-category alternative, meeting your agreed requirements, without increasing the agreed booking price. Any alternative will be discussed with you.
If we cannot fulfil the booking and have to cancel, you choose a 100% refund of monetary payments received for that booking, with no fee deduction, or 100% Travel Credit valid for six months from cancellation. We will never require you to accept credit instead of a cash refund. Any Booking & Service Fee is not deducted.
Any pre-existing credit allocated to the booking is handled separately as credit. It is not turned into cash or duplicated, and its original expiry is not restarted.
Send cancellation notice to M R Tour & Travels
WhatsApp +91 9903725100, email mrtt092017@gmail.com, or call +91 9903725100. The receipt time described above determines your cancellation tier.